RETURN POLICY:

Refunds are available within the first 5 days of having received your textile. (Day 1 being the day that your textile is delivered.)

• 1-5 days - Eligible for a full refund.
• 5+ days - NOT eligible for a refund, return, or exchange.

​RETURN PROCESS:

1. Email us (wilderwaythreads@gmail.com) on days 1-5 of having your textile, informing us that you would like to return it.
2. Once your return is confirmed by our team via email, your textile must be shipped back to us within 2 business days.
3. Once we receive your rug and inspect it, your refund will be processed. (Please allow for 1 week of processing time once the refund has been initiated.)

IMPORTANT NOTES:

We do require a restocking fee for all textiles that are returned (fee is required per item purchased):

• $35 for all mini rugs, stockings, and pillow covers
• $75 for all medium and large rugs

Customers are responsible for all shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance as the refund cannot be issued unless the textile is returned to us safely. We are not responsible for lost textiles.
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All returned textiles must be unused and in the same condition that you received it.
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At this time, no refunds, returns, or exchanges are available for merchandise or custom orders. All merchandise and custom orders are final.